Shipping Policy

Last Updated: July 8, 2025

Operated by Immobilienverwaltungsgesellschaft Lumpe GmbH | Freital, Germany

1. Shipping Areas

– ✅ EU/EEA
– ✅ 200+ countries including US, UK, AU, JP
– ⛔ Sanctioned regions or remote islands (contact us first)

2. Order Processing Time

– EU Orders: Same-day processing if ordered by 14:00 CET (Mon–Fri)

– International Orders: 1–3 business days

3. Shipping Rates

A. Europe

B. International

4. Carriers

– Europe: DHL Parcel / DPD / GLS GoGreen

– Global: DHL Intl. / FedEx

5. Important Notes

– ���� VAT included in EU orders

– �� Non-EU customers responsible for local taxes

– �� Tracking provided for all orders

– ❌ Returns due to address error/refusal: €35 handling + actual shipping

�� Global shipping issues: shop@azoneoutlet.com (Subject: GLOBAL SHIPPING + ORDER#)